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Shipping, Returns, Terms and Conditions





Standard Delivery to Mainland UK

Your goods will be received within 3 to 5 working days from the day after placing your order. Items will be shipped by Royal Mail or by Courier where appropriate. 

Order Value (incl VAT) Shipping Charge
Under £50 £3.99
Over £50 Free


Express Delivery to Mainland UK

Your goods will be received within 2 working days from the day of placing your order.

Order Value (incl VAT) Shipping Charge
Under £50 £5.48
Over £50 £1.49

Standard Delivery to outside of mainland UK & Europe

Your goods will be received within 3 to 5 working days from the day after placing your order. Items will be shipped by Parcelforce where appropriate.

Country - Any Size Order Shipping Charge
Highlands, Islands of Scotland & Isle of Wight £9.99
Northern Ireland, Isle of Man & Isles of Scilly £11.99
Republic of Ireland £9.99
Channel Islands £9.19
Belgium & Luxembourg £9.30
Netherlands £8.45
France & Monaco £13.29
Denmark £14.25
Germany £9.70
Italy £14.35
Spain £21.29
Portugal £24.80
Austria, Czech Republic, Finland, Hungary, Norway, Poland, San Marino, Slovenia, Slovakia & Switzerland £21.59
Estonia, Latvia, Lithuania & Sweden £23.95
Bulgaria, Croatia, Romania & Turkey £29.20


In the unlikely event that your goods don't arrive within the timescales above, please contact us on 01225 819241.



Terms and Conditions


We accept all major credit and debit cards. Wholesale customers who wish to set up an account are offered 30 day terms with official orders. Please contact us to discuss. VAT is charged at the standard rate. The title of goods does not pass to the purchaser until payment has been made in full to the vendor, any monies received by the purchaser following the sale of such goods or any part of them by the purchaser, shall be held by the purchaser on trust, for the vendor.

Damaged/pilfered goods:

You must claim in writing against the carriers for any goods damaged or pilfered within 3 days of receipt of goods. We strongly recommend that you also show the parcels to the carrier and sign for the goods as damaged, otherwise a claim may be invalid.

Return of goods:

You have the right to cancel your contract with us within 14 days of receipt of your goods. We regret that returned goods cannot be accepted without prior authorisation. Please contact us on 01225 819241 to arrange the return of your goods and to receive your refund. The goods must be returned to us within 14 days of you contacting us and we will refund your money within 14 days of us receiving the goods back. The goods must be in the same condition as you received them for full credit allowance. 

The return of such items is the full responsibility of the customer, and the goods must be securely packaged to ensure that they arrive back to us undamaged. Please also obtain proof of postage. If the goods are not faulty (ie it is a remorse return) then the purchaser is responsible for paying the cost of the return postage. If cancelling after 14 days and the goods are not faulty then an administration fee of £2.50 will be deducted from your refund and any charge for delivery will not be refunded.

Knives, Scalpels & Blades

Under the Offensive Weapons Act, it is an offence to sell knives, knife blades or any other product that may be perceived as an offensive weapon to persons under the age of 18. These products are only available for customers aged 18 or over. Customers should not order these items for persons under 18. By placing an order on our website, you agree to our terms and conditions of sale and hence confirm that you are over 18 years of age and can legally purchase products covered by the Offensive Weapons Act.


Every effort has been made to ensure the accuracy of information contained herein - errors and omissions excepted.

Company Details

Artway Ltd
7 Masons Wharf
Potley Lane,
SN13 9FY

VAT No: 173 3889 72

Company Number: 8739577

Business hours: 9.00am - 5.00pm Monday - Friday 

01225 819241


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